Giving Hood Inc does not take responsibility for items damaged in transit, and wants to make it clear that some items may not be exactly as displayed on product pages. Sometimes there is discrepancies and these particular issues are the fault of suppliers. If you have any such issues please reach out to us with the details, not only so that we can make it right but so we can avoid working with the supplier any further. Giving Hood aims to provide quality products with transparent descriptions and photographs on purchase.

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If you are unsatisfied with your purchase you may contact us within 14 days of delivery to request a refund, we want to make it clear that giving hood does not cover return shipping, in some cases it is available from the supplier but this is on a case to case basis. Return items must be intact and in brand new condition with all packaging to be considered applicable for a refund. If you would like to request a refund please contact support@givinghood.ca with your order number, details of why the refund is being requested, and photos of the items and packaging. A decision will be made based on our set guidelines on our judgement. We will provide you with a decision within 14 business days and if your request is confirmed we will contact you with directions to return the item.

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If your Item arrives broken, please take photographs immediately and contact us within 5 business days of delivery. If we deem that the item is eligible for a damage return, the return shipping will be covered by Giving Hood. 

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Legal documents outlining these and more specifics on our policy our available via the Terms Of Use and Privacy Policy links on the header and footer of this website.

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If you have any questions of concerns about any Policy or other issues feel free to fill out the form on the Contact Us page or email us directly at support@givinghood.ca

Thank you!